Instacart

Content Specialist at Instacart

Nov 2021 – Present

About: Instacart is a North American leader in online grocery delivery.

My Role: Content Specialist (care team)

Website: www.instacart.com


About the Role

I’m part of a friendly and distributed care team that manages support content across different teams for knowledge base articles, help centers, and workflows.

Projects I’m working on include:

  • Sending out shopper emails
  • Performing content peer reviews
  • Compiling weekly notes to update agents
  • Supporting comms needs in a partner ops sprint
  • Creating flows and docs for content governance