Content Specialist at Instacart
Nov 2021 – Present
About: Instacart is a North American leader in online grocery delivery.
My Role: Content Specialist (care team)
About the Role
I’m part of a friendly and distributed care team that manages support content across different teams for knowledge base articles, help centers, and workflows.
Projects I’m working on include:
- Sending out shopper emails
- Performing content peer reviews
- Compiling weekly notes to update agents
- Supporting comms needs in a partner ops sprint
- Creating flows and docs for content governance