Content Specialist at Instacart

Nov 2021 – Present

About: Instacart is a North American leader in online grocery delivery.

My Role: Content Specialist (care content strategy)

Website: www.instacart.com

About the Role

I’m part of a friendly and distributed team that manages cross-functional support content like knowledge base articles, help centers, and workflows.

Projects I work on include:

• Sending out shopper emails
• Performing content peer reviews
• Compiling weekly notes to update agents
• Supporting comms needs in a partner ops sprint
• Creating flows and docs for content governance