Jess Chua: content specialist and award-winning writer/artist. Passionate about UX, writing, and design.

Content Specialist at Instacart

Nov 2021 – Present

About: Instacart is a North American leader in online grocery delivery.

My Role: Content Specialist (care content strategy)


About the Role

I’m part of a friendly and distributed team that manages cross-functional support content like knowledge base articles, help centers, and workflows.

Projects I work on include:

  • Sending out shopper emails
  • Performing content peer reviews
  • Compiling weekly notes to update agents
  • Supporting comms needs in a partner ops sprint
  • Creating flows and docs for content governance

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