
Content Specialist at Instacart
Nov 2021 – Present
About: Instacart is a North American leader in online grocery delivery.
My Role: Content Specialist (care content strategy)
Website: www.instacart.com
About the Role
I’m part of a friendly and distributed team that manages cross-functional support content like knowledge base articles, help centers, and workflows.
Projects I work on include:
- Sending out shopper emails
- Performing content peer reviews
- Compiling weekly notes to update agents
- Supporting comms needs in a partner ops sprint
- Creating flows and docs for content governance