Content Specialist at Instacart

Nov 2021 – Present

About: Instacart is a North American leader in online grocery delivery.

My Role: Content Specialist (care content strategy)

Website: www.instacart.com

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About the Role

I’m part of a friendly and distributed care team that manages support content across different teams for knowledge base articles, help centers, and workflows.

Projects I’m working on include:

• Sending out shopper emails
• Performing content peer reviews
• Compiling weekly notes to update agents
• Supporting comms needs in a partner ops sprint
• Creating flows and docs for content governance