Creative and analytical content specialist with 5+ years of remote work experience.

• LinkedIn

Download Resume:

→ PDF File

Jess Chua

Creative and analytical content specialist with 5+ years of remote work experience.

Committed to pursuing a long-term career in strategic writing to apply my passion for research and simplifying complex information for a positive user experience.

Work Experience

Instacart
Content Specialist (Nov 2021 – Present)

• Part of the content strategy team improving CX across multiple channels for a leading grocery delivery platform.
• Contributing to team-specific internal documentation.
• Working cross-functionally on help center and internal communications tasks with strict adherence to deadlines.
• People’s Choice group project finalist in 2022 company hackathon.

Optimal Living Daily
Content Specialist (Jan 2019 – Oct 2021)

• Creating process documentation and content style guides to streamline workflows.
• Performing UX writing to simplify website text and navigation. Implementing an SEO content strategy to increase web traffic and visibility for a podcast with 250 million downloads.
• Following copywriting briefs to write ad scripts for sponsors like Grammarly.

Open Source
Contributor (2021)

• Contributing to open source projects to gain technical writing, teamwork, and troubleshooting skills.
• Writing easy-to-understand articles in plain language for better readability.
• Being aware of user needs and different levels of technical knowledge.

FlexJobs
Data Entry Specialist (Jan 2015 – Jan 2019)

• Writing SEO optimized summaries.
• Maintaining accuracy and consistency.

Freelance
Content Creator (Jan 2015 – Dec 2018)

• Wrote, edited, and grew a niche blog to 1.9 million+ views and 550+ subscribers.
• Simplified complex information via user-friendly and visually impactful posts.
• Performed content audits. Provided marketing collateral for material showcased at #DMWF 2018 in NYC.

Projects

UNDP
Volunteer; Feb-Mar 21

Provided copyediting revisions on articles written by young environmental journalists.

Education

• UX Content Collective – UX Writing Fundamentals (2022)
• Adams State University – BA in Interdisciplinary Studies (English / Business)
• LinkedIn Learning – Technical Writing: Quick Start Guides, Empathy in UX Design

Hobbies and Interests

• Winner of Musepaper monthly award by New Millennium Writings (essay category; 2020)
• Interests: Reading / Creative Problem Solving / Yoga / Cats / Tea / 2001: Space Odyssey