Resume

jess_c_pink

Creative and analytical content specialist with 5+ years of remote work experience.

uxjesschua AT gmail DOT com

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JESS CHUA: Content Specialist

Summary

Creative and analytical content specialist with 5+ years of remote work experience.

Committed to pursuing a long-term career in strategic writing to apply my passion for research and simplifying complex information for a positive user experience.

Skills:

Corporate Writing
Content Strategy
SEO Writing
UX Writing
Research
Copywriting
Collaboration
Clear Communication

Tools:

WordPress CMS
Adobe XD
Photoshop
Canva
Figma
Zendesk
Trello / Google Suite
Jira

Work Experience

Instacart
Content Specialist (Nov 2021 – Present)

  • Part of the content strategy team improving CX across multiple channels for a leading grocery delivery platform.
  • Working cross-functionally on knowledge base and internal communications tasks.
  • People’s Choice group project finalist in 2022 company hackathon.

Optimal Living Daily
Content Specialist (Jan 2019 – Oct 2021)

  • Creating process documentation and content style guides to streamline workflows.
  • Performing UX writing to simplify website text and navigation. Implementing an SEO content strategy to increase web traffic and visibility for a podcast with 250 million downloads.
  • Following copywriting briefs to write ad scripts for sponsors like Grammarly.

Open Source
Contributor (2021)

  • Contributing to open source projects to gain technical writing, teamwork, and troubleshooting skills.
  • Writing easy-to-understand articles in plain language for better readability.
  • Being aware of user needs and different levels of technical knowledge.

FlexJobs
Data Entry Specialist (Jan 2015 – Jan 2019)

  • Writing SEO optimized summaries.
  • Maintaining accuracy and consistency.

Freelance
Content Creator (Jan 2015 – Dec 2018)

  • Wrote, edited, and grew a niche blog to 1.9 million+ views and 550+ subscribers.
  • Simplified complex information via high ranking, user-friendly and visually impactful posts.
  • Created wireframes and performed content audits. Provided marketing collateral for material showcased at #DMWF 2018 in NYC.

Projects

UNDP
Volunteer; Feb-Mar 21

Provided copyediting revisions on articles written by young environmental journalists.

Education

  • UX Content Collective – UX Writing Fundamentals (2022)
  • Adams State University – BA in Interdisciplinary Studies (English / Business)
  • LinkedIn Learning – Technical Writing: Quick Start Guides, Empathy in UX Design

Organizations and Interests

  • Winner of Musepaper monthly award by New Millennium Writings (essay category; 2020)
  • Interests: Reading / Creative Problem Solving / Yoga / Cats / Tea / 2001: Space Odyssey